Privacy Policy

Last updated: 4 November 2026

Who we are and our role as data controller

journixpo operates as the data controller for the purposes of this privacy policy. We are a professional hub based in the United Kingdom focused on live television production resources. Our address is 15 Holland Park Gardens, London W14 8DZ, United Kingdom and you can reach us by email at clients@londonschool.com or telephone on +44 20 7605 4123. As controller we determine the purposes and means of processing personal data collected through our website and services.

Scope of this notice and who it covers

This notice applies to all visitors to our website who interact with us in any way, including browsing pages, submitting enquiries via the contact form, or engaging with features related to studio equipment integration, camera techniques, acoustic optimisation, lighting setups and production processes. It covers individuals located in the United Kingdom and elsewhere who provide personal data to us. The notice explains how we handle data collected directly from you and through automated means.

Categories of personal data and sources

We collect identification data such as your name, contact details including email address and telephone number when you use the contact form. Usage data including IP address, browser type, device information and pages visited are gathered automatically through server logs. Enquiry data such as the content of messages you send us about production topics is also processed. Sources include direct input from you via forms, cookies placed on your device, and analytics tools that record interactions with our content on live television production topics.

Purposes of processing and legal bases

We process contact data to respond to enquiries under the legal basis of legitimate interests in providing customer support and contract performance where an enquiry leads to service engagement. Usage data supports website improvement and security under legitimate interests. Where you consent to marketing communications we rely on consent as the basis. Cookie data for essential functions is processed under legitimate interests or legal obligations arising from PECR. Each purpose is limited to what is necessary and we do not process data for unrelated activities.

Whether providing data is required and consequences

Supplying contact details through the form is voluntary but necessary for us to reply to your query about television production services. Failure to provide this information means we cannot respond. Certain technical data is collected automatically when you visit and withholding it is not possible without disabling browser functions, which may prevent access to parts of the site. We never require more data than needed for the stated purpose.

Cookies and similar technologies

Our website uses cookies and similar tracking technologies to enable core functionality, analyse traffic and remember preferences. Essential cookies are strictly necessary for site operation. Analytical cookies help us understand visitor behaviour. A separate Cookie Policy provides full details on types, durations and management options. You can adjust settings through your browser or the site-wide cookie banner.

Processors, recipients and legal disclosures

We engage service providers such as hosting companies, email delivery platforms and analytics providers who act as processors under contract. These parties receive only the data required to perform their services and are bound by confidentiality obligations. We may disclose data if required by law, court order or to protect legal rights. Categories of recipients include IT support firms and regulatory authorities where mandated.

International transfers and safeguards

Some processors may be located outside the United Kingdom. When transfers occur we rely on adequacy regulations where available or implement appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office. These measures ensure your data receives protection equivalent to UK standards.

Retention periods and criteria

Contact data is retained for up to two years after the last interaction unless a longer period is required for legal claims. Usage logs are kept for twelve months for security analysis. Enquiry records are retained for three years to maintain service continuity. Data is deleted or anonymised once the retention purpose expires, following documented internal schedules.

Security practices and data minimisation

We apply technical measures including encryption in transit, access controls and regular security reviews. Organisational policies limit staff access to personal data on a need-to-know basis. We collect only the minimum data necessary and avoid storing sensitive information where possible. No security measure can be guaranteed absolute but we continually update practices to address evolving risks.

Your data subject rights and how to exercise them

Under UK GDPR you have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights please contact us at clients@londonschool.com or +44 20 7605 4123 with sufficient detail to identify your records. We will respond within one month and may request identity verification to protect your data. Requests can also be submitted in writing to 15 Holland Park Gardens, London W14 8DZ, United Kingdom.

Consent withdrawal, direct marketing and objection rights

Where processing relies on consent you may withdraw it at any time by emailing clients@londonschool.com or using unsubscribe links in communications. You have an absolute right to object to direct marketing and profiling for that purpose. We will cease such processing promptly upon receipt of your objection.

Right to complain to the supervisory authority

If you believe we have not handled your data appropriately you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details and guidance are available on their website. We encourage you to contact us first at clients@londonschool.com so we can address concerns directly.

Children and age restrictions

Our services are intended for professionals and adults engaged in television production. We do not knowingly collect personal data from individuals under eighteen years of age. If we become aware that data from a child has been provided we will delete it promptly. Parents or guardians concerned about unauthorised collection should contact us immediately.

Automated decision-making and profiling

We do not engage in automated decision-making that produces legal or significant effects on individuals. Limited profiling may occur for analytics purposes to improve site content but does not result in decisions affecting you personally. You have the right to obtain human intervention where any such processing occurs in future.

Changes to this policy

We review this policy regularly and may update it to reflect changes in law or our practices. The effective date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms. Previous versions are available on request by contacting clients@londonschool.com.